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Reviews

We express our gratitude to our valued customers

At The Window Factory, we understand the essential role played in safeguarding your home’s safety, enhancing its comfort, and elevating its aesthetics. That’s precisely why we are committed to providing top-tier products and services that consistently exceed your expectations.

Our work instills us with immense pride, and there’s nothing that brings us greater satisfaction than hearing from our delighted customers. Therefore, we have created this review section, enabling you to directly hear from clients who have firsthand experience with our products and services.

4.7 out of 5 stars
4.7/5

Overall rating of 47 3rd-party reviews

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“I had two sliding glass patio doors and 15 windows recently replaced by The Window Factory and I am very pleased with the installation and price. The best part for me was the customer service, Ive worked with other companies in the past, but this experience was very easy and NOT PUSHY. I got the answers I needed and felt very comfortable with Chase. I had been shopping around and compared prices of 6 different window outfits before finally getting referred to them by a friend. Installation of all items was done within 2 days! The sliding glass door took the longest as I have an abnormally thick walls. But once everything was installed, the workers were very good at cleaning up after themselves. In sum, I definitely would recommend The Window Factory.”

  • Patricia Berg

“I recently used the window factory to replace 13 windows and two sliding doors. My overall experience has been very positive and my sales person James was very pleasant and a big help with choosing the right type of windows for my house. The price was comparable to other companies I got quotes from but what really stood out was how knowledgeable, professional and friendly James was compared to the other two companies I had come out. I was told the windows and doors are custom made so it would take 4-5 to weeks before they can install. To my surprise I got a call within 3 weeks to tell me they were ready to install but I couldn’t make the time for that week so I rescheduled for the following week with no issues. Day of install the install crew showed up on time as promised and they were very polite and even cleaned up after themselves. James was even there for my install which wasn’t necessary but ended up being helpful as I didn’t like one of the glass option I originally picked for my bathroom, it just blocked too much light. I told James about it and even though it wasn’t his fault he wrote up a change order for me and didn’t charge me for it. It was a small window but still I didn’t expect it replaced for free. He said he just wanted to make sure I was happy and not to worry about it. Overall The install went very smooth and they did everything in one day. The four panel door came out beautiful, definitely was worth the price. I got a great deal and made a solid investment with a quality product. I highly recommend this company for anyone looking to do windows and doors.”

  • Jacqueline Carver

“From the very first interaction with them, to the very end, working with the window factory in Simi Valley was a total pleasure. We had every window in our old house replaced (14 total) and we couldn’t be more happy. We were impressed beyond all expectations. The windows look and operate so well. Trust me, replacing windows is the BEST thing you can do to your home! Let me tell you why, Samantha was super friendly when we booked the appointments, Erika was awesome and thorough when she came to take the measurements, and the crew headed by Frank went above and beyond the call of duty with installation. They had to repair two window sills that a previous contractor completely screwed up. The repairs were excellent, and quick. The attention to detail with the installation crew was phenomenal!”

  • Scott taylor

“Recently my husband and I were searching for a window replacement company for our second stage of our home. About a few years ago we had one company do the first stage of 7 windows and we regretted it later on, so we wanted to not repeat the same mistake again. I found them through a referral and had a really friendly gentleman walk us through the entire process. We never felt abandoned if we had questions and meant a lot for us. The install was so nice and they were very clean, I really wished that I had the entire home done by The Window Factory.”

  • Tammi Hernandez

“BIG thanks to Al, a very kind and caring person. We recently purchased a home and we were really tight on our budget since we had so much work that was needed to be done. I felt like I had to manage so much, but out of everything we had done, our windows and doors were completed easily. My husband and I met with Al and he presented us with options and real advice on our project. He always cared to call us, was there when we needed and made sure we were satisfied even after our installation. It was an overall easy and fun experience getting our windows and doors replaced. We greatly appreciate the kindness and professionalism shown by him.”

  • Cheryl Bayer

“I have been in need of replacing my windows for quite some time, but needed to save. All of my original windows had the square grids in the middle and some had moisture coming in from the inside. I got several estimates, but chose the window factory, even though they weren’t the lowest bid I received. Their sales representative James was really knowledgeable and direct. They were installed professionally last week and I am very pleased with how everything turned out.”

  • Deanne Jones

“I really loved my experience with the window factory because of their customer service. I reached out to them from a local friend who recently got their house done. About 10 years ago I had windows done to my previous home and I was let down by the big talk and little care after signing the contract. I was cautious, but i trusted my friend and boy was she right!! They salesperson was so nice and caring, but the customer service and follow ups is what mattered most! They called me and scheduled and had everything done in a timely manner. I never had to chase anyone around and always felt like someone was there to answer my calls. They even fixed a tiny issue with one of the windows I noticed right away with no hassle. Great company, happy I made the decision.”

  • Jennifer Ferry

“Best experience hands down! So we have an ongoing project happening at my home, with total renovations happening. Floors, ceiling, walls, kitchen and bathrooms. We needed the windows done! Got a referral from a friend who used them recently for their home. We purchased 19 windows and 1 four panel door from them, they were easy to work with and did a great job. they were considerate of our time frame and the other people working on our house. They got the job done in two days and I am thankful for it.”

  • Catherine Ellis

“Contacted The Window Factory through a friend who had doors done by them. We had a giant window that needed to get replaced and my husband and I couldn’t find a company to tackle this. They custom manufactured this window and installed it very nicely the other day. We decided to have them replace the rest of our windows and doors during the installation and are now counting down the days for our second installation to complete our project. I wish I had gone ahead and had everything replaced during my original appointment a few weeks ago. They make this really easy for people.”

  • Jenna Steinberg

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